Reputation management & review software are software businesses use to manage their online presence and reputation. Reputation Management software help businesses to increase their customer base and improve their productivity by leveraging on reviews.
We are going to take a look at the top best six review management software available.
1.MyReviewNinja Review Software
Myreviewninja is an online reputation management software that is used for review generation, monitoring, managing, and also used to measure customer experiences.
Myreviewninja has many great and profiting features that will help you grow your business and improve your business reputation. It is a review software that is easy to use and doesn’t need any special skills to use.
Myreviewninjaallows you to view and monitor all reviews from different review sites across the web. It allows you to see each review written by your customers immediately they are being posted. With this feature, you are able to see, monitor and manage all reviews to enhance your business reputation and productivity.
Let’s take a look at the many great features of Myreviewninja:
Myreviewninja focuses on review generation by sending personalized email templates to individual customers asking them to leave a review on major review sites such as Google, Facebook, Yelp, and so on.
Customers receive review request through emails or direct text. The process for writing review on review sites is a very easy and simple process.
Ability to monitor and manage reviews
Myreviewninja allows you to monitor and manage reviews in over 100+ review sites. This allows you to see all reviews from different sites and know what people are saying about your business.
You will be able to know customers that are happy and also unhappy customers. You will be able to know what customers like and what they don’t like about your product and services. This will provide you with the information you need on how to improve your product and services.
Respond to Reviews
Myreviewninja allows you to respond to reviews from its dashboard. When your customers leave reviews, you are able to respond to them.
When you read positive reviews made by happy customers, you can respond and appreciate them and also when unhappy customers leave negative reviews, you can also respond and deal with their issues accordingly.
While you respond to customers, it makes them feel that you care very much about their satisfaction and this make them loyal customers.
Responding and appreciating customer reviews makes them feel they are important to your business. It gives them an assurance that you appreciate their opinions and feedback.
Display ratings in Google search
Myreviewninja has a plugin that is compatible with your website which displays your rating on Google search result.
The higher your ratings and position on the Google search result, the higher your click-through rates. The higher your click-through rates, the higher your conversion rates and they more customers you convert.
It notifies you of new reviews
Myreviewninja has a notification feature that notifies you when a review is made. This is very important because you get to see reviews before other people. You will be able to respond appropriately to negative reviews and provide possible solutions to issues on time.
2.Podium Review Software
Podium is a reputation management review software that businesses use to manage and enhance their online presence. It is a review software that facilitates communication between businesses and their customers.
Podium has many great features that facilitate the growth and productivity of businesses. As a business owner, you can monitor all reviews and know what your customers are saying about your business.
You have access to different review sites all from one platform and you can read reviews from all these different review sites. You don’t need to log on to other review sites to read reviews, you can access all reviews from the Podium platform.
Let’s take a look at the features of Podium:
Podium generates reviews via the use of text messages. You can send direct text messages to customers or choose from its available message templates. Your customers will receive the text message on their phone requesting them to leave reviews on any of your different review platforms.
Podium allows customers to leave reviews on Google, Facebook, or Yelp. Customers can choose from any of the review sites to write their reviews. Writing reviews is very easy and simple. Your customers can write reviews even on the go.
Podium provides a messaging platform where you can interact privately with your customers from a centralized platform. With its centralized messaging platform, you can communicate with your customers, respond to feedback and provide suitable answers to questions and inquiries.
It allows you to manage your text messages, Facebook Messenger and Google click-to-chat messages from one centralized messaging platform. You can send automated messages as a response to customer’s messages even when you are not available or if your office is closed. With this, your customers are always attended to at any time of the day.
Read and manage reviews from a single dashboard
From the Podium dashboard, you can read and manage reviews that are on different sites. This provides you with an oversight of every review that is been posted on all other review sites.
It allows you to know the review sites that have the highest reviews and the sites that are not generating many reviews. It also notifies you when a review is made. This makes you know when a review is posted for prompt necessary actions.
The webchat feature of Podium allows web visitors to communicate with businesses via mobile phones. Web visitors that have inquiries or questions to ask can fill up the chat form with their name, phone number and whatever they want to ask.
Reply to their questions or inquiries will be sent directly to their phones. This means that customers do not need to be on the Podium website to communicate with you. You can respond to your customers and they will get the message on their phone as text.
You will be able to see all unread and un-replied messages on the messaging platform and respond accordingly. If you want to assign unread messages to your employees to respond to them, you can as well do so.
Teamchat is a feature that allows you to communicate internally with your employees. Your employees can communicate with one another and you can also communicate with your employees
It provides a stream of internal communication. You can forward any conversation or issues you have with customers in the group so that you can brainstorm with your employees and provide solutions.
It enables you and your workers to visit and react to customers’ questions, request and feedback. With this feature, you can communicate with every one of your employees at any location they may be and at any time.
You don’t miss any significant information and you can inform every one of your employees of any significant information or job that needs to be done.
It additionally enables you to control the messages you want to see. It has a notification function that notifies you of any message that is sent in the group. You can select if you want to see all messages being sent in the group or just explicit messages that your name or the group is referenced.
3.Birdeye Review Software
Birdeye is reputation management review software that is intended to enable businesses to communicate and get reviews from their customers with the aim of transforming those reviews into functional promoting media.
With Birdeye, businesses can without much effort to generate reviews from their customers, acquire knowledge on customer experiences, comprehend what customers’ need and have the option to interact effectively with customers. It is a review software that helps to enhance the reputation of a business, increase its productivity and growth.
Let’s take a look at the features of Birdeye reputation management software:
One of the essential features of Birdeye is generating reviews. Birdeye generates reviews by sending customized messages to customers requesting that they leave reviews on any of the different review sites. Customers can leave reviews on review sites such as Google, Facebook and on the Birdeye platform.
Birdeyeadditionally sends private messages to customers on Messenger and other social media platforms requesting them to leave a review. These are the different ways Birdeye generate numerous reviews over a short period of time.
Birdeye displays all reviews on a single dashboard which allow you to monitor all the reviews. You can monitor reviews from over 150 reviews sites. This allows you to have an oversight of all reviews that are been posted on different review sites concerning your business. You get to know what people are saying concerning your business all over the web.
It also notifies you whenever a review is made through its notification function. You don’t get to miss any review that was posted. It allows you to monitor and attend to reviews immediately they are posted.
You can measure customers’ experiences through surveys. Know what your customers think about your business, create surveys that will help you towards making better business decisions.
You can create surveys on customer experience, employee experience, product experience or brand experience. All these will provide you with complete information about your business and what next you should do to take your business to the next stage.
Review, social mentions, and survey responses are referred to tickets on the Birdeye platform. When customers send in their reviews, survey feedback, or mention your business on social media, they are addressed as tickets and responded to as appropriate. Tickets can be assigned to any specific employee.
Birdeye has a webchat feature that allows web visitors to interact with businesses in real-time. Any web visitor that wants to make inquiries or ask any question can simply do that by sending a private message via webchat. This allows you as a business owner to have a more personal interaction with your customers and know their pain points.
Birdeyehelps to increase your company listing on search engines such as Google, Yahoo, and social media platforms so that your company is found at the top of search engines.
When your company is found at the top of search engines, it increases traffic to your website and also increases your click-through rates. This facilitates high conversion rates and makes you acquire more customers.
With benchmarking, you can compare the progress of your business with that of your competitors. You can monitor and evaluate the progress of your competitors, know what they are doing and use what you know to improve your own business. This allows you to stay ahead of your competitors at all times.
4.Grade.us review software
Grade.us is a reputation and management software for generating monitoring and amplifying customer reviews. It provides an easy way to generate reviews and help to protect the online integrity of businesses.
Some of the features of Grade.us include:
Grade.us generate reviews by sending automated messages or emails via text, email or print campaigns to customers. Customers are reminded via these different means to leave a review.
Customers can leave reviews on Google, Facebook, Yelp, or Foursquare. Review request can be scheduled and sent at intervals to remind customers who didn’t leave a review the first time a review request was sent.
You can view, monitor and analyze how your review campaign is doing by knowing the numbers of reviews made at a given time and your star ratings. You can check the monthly report and know how well your review campaign is progressing.
With grade.us, you can choose which review you will like to stream to your website or share on social media pages. Positive reviews are generally shared on websites and social media while negative reviews are internally attended to.
This allows you to reach out and respond to unhappy customers before your competitors use negative reviews against you.
5.Trustpilot review software
Trustpilot is a customer review management tool that facilitates communication between businesses and their customers. This easy communication between businesses and customers provides more insight into customer experiences.
As the name implies, it builds trust in the minds of prospective customers as a result of reviews that have been made by already existing customers.
Trustpilot has several exciting and beneficial features which include:
Trustpilot sends requests to customers asking them to leave reviews. It allows you to ask individual customers for reviews without missing any of them.
You can monitor your reviews to know the good ones and the bad ones. Know what people are saying about your business through review monitoring.
It notifies you of new review whenever reviews are made. This gives you a heads-up of what your customers are saying before your competitors see them.
It analyses the progress of your competitors and compares them with your business. You are able to know what your competitors are doing and if they are ahead of you or not. It provides you with insights on what to do to stay ahead.
You can share reviews to Google and other social media platforms. This allows more people to read reviews about your business and this could drive traffic to your website.
6. Broadly Review Software
Broadly is top review management software that helps small businesses grow and increase their customer base. It focuses primarily on generating reviews and leveraging on those reviews to acquire more customers. With a goal to put local businesses in the spotlight, it showcases more positive reviews rather than negative ones.
Broadly has a number of good features which we will take a look at:
Broadly request reviews from customers by sending customers email or text messages requesting for asking customers to leave reviews. Customers have choices of different review sites to leave their reviews such as Google, Facebook, TripAdvisor, and some other review sites.
It has a webchat feature that allows customers to chat real-time with businesses. Customers can communicate with business representatives or business owners and say whatever they like to say.
Reporting and Insights
The reporting and insight feature allows you to gain actionable insights on what is working, how to improve customer experience and productivity.
It allows you to monitor your growth, feedback and track progress. It provides automated weekly reports on the progress of your review campaign.
SEO-Optimized Review Stream
It automatically streams your reviews onto your website. This enhances your SEO ratings and increases traffic back to your website.
All these top reputation management review software is great to use for businesses that want to manage and enhance their business reputation and online presence.
However, we need to recommend the best.
Myreviewninja wears the crown as the best of them all. It has all the features needed to grow any business from its start-up level to a large organization by leveraging on customer reviews. If you are looking to get the best review management software, we strongly recommend Myreviewninja.