Podium is an online reputation management review software that helps organizations manage their online presence and enhance interaction between businesses and their customers. Here we discuss about Podium Features, Overview, and the Cost.
Podium allows businesses to be in control of customer interactions by monitoring and managing all reviews. It helps businesses increase their click-through rates, conversion rates and invariably convert more customers.
With Podium, you have access to all customer reviews from multiple review sites all under one platform. This means you don’t need to check other review sites to know what people are saying about your business. Podium collects all reviews from other review sites and brings them all in one platform for you to have quick access to them.
There are different great features and benefits that Podium has and provide for businesses. Podium helps you to gain impactful insights and enhance your online presence.
Features of Podium
Podium has many great features that help businesses grow in a relatively short time. Features include review generation, customer interactions, centralized interactions, Webchat, Teamchat, messaging, and so on.
Let’s take a look at these features:
Review generation is one of the primary features of online review software and Podium provides the easiest way with which you can generate reviews.
Podium focuses primarily on text messaging by allowing companies to use the platform to send text messages to their customers requesting them to leave reviews. You can create your text or choose from the available templates to send to your customers.
It provides choices of different review sites such as Google, Facebook or Yelp so that every customer can decide which of the review sites he/she will like to leave a review. The process is entirely easy, quick and straight forward.
See and manage reviews from a single dashboard
Podium has a dashboard that allows you to see all the reviews made by your customers on different review sites. You will be able to see which review sites have the highest reviews.
User will be notified immediately a review is made and be able to see the review from the dashboard. You will be able to identify positive or negative reviews and take immediate action when needed.
Podium provides a messaging platform where you can communicate with your customers from anywhere in the world. It has a centralized messaging platform that allows you to respond to customers inquiries, questions, and reviews.
You can communicate with customers, get their feedback and respond appropriately. Through this, you will be able to know what your customers need and how to provide the best services.
You will also able to respond to unhappy customers and know their pain points. It allows you to work on areas where you are lacking and provide suitable solutions to the plight of unhappy customers.
You can also manage your text messages, Facebook Messenger messages and Google Click-to-Chat messages all from one centralized messaging platform. It enables messages to be replied in real-time, thereby saving time and redundancies. Podium also allows you to reply to customers even when you are not available or closed for the day by sending automated response messages.
Podium provides a webchat feature that allows web visitors to communicate with businesses via their mobile phone. Web visitors can leave their name and mobile phone number with any questions or inquiries they may have. Response to their questions or inquiries will be sent directly to their phone.
This Webchat feature is quite different from the norm because it gives customers a more personalized and private means of communicating with businesses. As a business owner, you will be able to see all the messages that have not been read or responded to on the platform. You can respond to them or assign messages to any employee to respond.
Podium also has a feature that allows and manages internal communication. Employees can effectively communicate with each other and you can as well communicate with your employees.
This feature allows a single stream of communication and eliminates redundancies. You can share your customer conversations with your customers and collaborate on leads all on the same platform.
It allows you and your employees to chat and respond to customer questions, inquiries, and reviews. Employees will be able to brainstorm, provide suggestions and answers on the same messaging stream.
With this feature, you can connect with all your employees wherever they might be at any given time. You don’t miss any important information and you can update all your employees of any important information or task at hand.
This feature also allows you to control the messages you want to see. It has a notification function that notifies you of any message that is sent in the group. You can decide if you want to be notified of all messages being sent in the group or only specific messages that your name or the group is mentioned.
Overview of the Podium Benefits
Podium allows you to communicate with your customers through recognizable or existing correspondence channels. Regardless of whether you want to generate reviews, respond to reviews, or answer general inquiries, Podium helps you to accomplish your objective using a recognizable channel.
This places you responsible for every interaction and gives you better business techniques for business growth and productivity.
Podium helps you to gather bona fide online surveys from various destinations rapidly. It displays an effective, versatile correspondence channel and a simple to-utilize dashboard that makes it simpler to generate a lot of reviews.
Podium accumulates what people are saying about your business across the web under one centralized platform. It allows you to make comparisons of site performances, overall star ratings, know the total number of reviews, respond to feedback from a single dashboard.
Podium has a lot of many benefits, it has to offer business owners to help them manage and improve their brand reputation.
Podium can be installed on different smartphones platforms such as Android or iOS, hence business owners and employees can always be aware of their online business reputation on the go. As a business owner, you can always communicate with your customers wherever you are.
Podium also provides businesses with reports on the daily operations of other business, including competitive benchmarking and analysis. All these help you to identify areas that are lacking in your business and how to improve on them.
You will always know about what is happening around you in the business world. This will give you the leverage to be ahead of your competitors and convert more customers.
How much does Podium Cost?
The cost of Podium is not stated on its website. However, you can get pricing quotes by filling up a pricing form with your name and other information. The company will respond to you and provide you with the price based on its different plans and your company size.
How do I cancel my Podium Membership?
You can cancel or unsubscribe from Podium by following the steps below.
If you use an iPhone or iPad, follow these steps:
Step 1: Open the “settings” on your iPhone or iPad.
Step 2: Navigate downward and tap on “iTunes & Apple Store”.
Step 3: Tap on your Apple ID at the top of the screen.
Step 4: Tap on “View Apple ID”.
Step 5: Sign in to your account.
Step 6: Tap on “Subscriptions”.
Step 7: Tap on the subscription that you want to cancel.
Step 8: Tap on “Cancel subscription”.
If you use android, you can cancel your subscription by following the steps below:
Step 1: Open the Google Play Store on your android phone
Step 2: Tap on Menu at the top left corner of your screen.
Step 3: Tap on “Subscription”
Step 4: Select the app subscription that you want to cancel
Step 5: Tap on “Cancel Subscription”
Note that if you are on a current billing cycle, your subscription will still be in effect until the end of the billing cycle.
Let’s take, for example, you subscribe for a year and then you unsubscribe at any time before the end of the year, your subscription will stop at the end of the year.
How do I Delete a Review Site from Review Monitoring?
If you want to delete a review site from review monitoring, follow the steps below:
Step 1: Login to your Podium account and click on the “Setup” tab.
Step 2: Go to “Setup Reviews” at the top navigation and click on “Review sites”.
Step 3: You will see a list of all the review sites that are being monitored. Click on “Menu bar”. The menu is the three dots at the extreme right of each review sites.
Step 4: Click on “Delete”.
Step 5: After clicking on delete a pop-up message will show up asking if you are sure what you want to delete the review site. Click on “Delete”.