Birdeye is a brand and reputation management software that is designed to help business connect and get reviews from their customers to turn those reviews into workable marketing media. Let’s discuss Birdeye Features and Cost.
With Birdeye, businesses can easily get reviews from their customers, get insight on their customer experiences, know what customers want and be able to communicate easily with customers.
All these are done to make better-informed decisions and to be able to provide the best products and services for their customers.
Features of Birdeye
Birdeye has many great features that help businesses grow their customers and also manage their reputation. The features of Birdeye include:
One of the primary features of Birdeye is generating reviews. Birdeye generates reviews by sending personalized emails to customers asking them to leave their reviews on different review sites such as Google, Facebook and also on the Birdeye review platform.
Birdeye also sends private review request on Messenger and other social media platforms requesting customers to leave reviews. By doing all these, Birdeye can generate a lot of reviews for businesses.
Birdeye has another great feature that displays all customer reviews on a single dashboard. Reviews from over 150 review sites are monitored. You are as well notified of any new review that was posted via the alert feature.
Birdeye alerts you of every new review that was made so that you can check and monitor each review immediately they are made for brand reputation.
Birdeye allows you to measure your customer experience with surveys. Businesses can make better decisions through online surveys on their products and services. Surveys can be created to get a better-informed decision on customer experience, employee experience, brand experience, and product experience.
Review, social mentions, and survey responses are referred to tickets. Every ticket is addressed immediately they are sent to proactively improve customer satisfaction and increase business productivity.
Birdeyealso has a webchat feature that allows businesses to communicate in real-time with their customers. Web visitors can send private messages to businesses and they will be replied immediately.
Birdeyeincreases your company listing on search engines and social media platforms so that they are easily found. It keeps your business listing on platforms such as Google, Yelp, Facebook, and Yahoo. It also helps to increase your SEO ratings.
Benchmarking is also a feature of Birdeye that allows you to compare your progress with that of your competitors. It allows you to monitor your competitors and know what they are doing. Evaluate your performance about your competitors and get insights on how to move ahead of them.
Overview of Birdeye benefits
Birdeye helps businesses to monitor, respond organize and track customer’s reviews. It’s an amazing, business management software that transforms reviews into actionable results.
It’s intended to be simple to utilize arrangement with different reconciliation alternatives that help customers to begin utilizing it right away.
Regardless of whether you are maintaining a private venture, a small business, or a big organization, Birdeye may be your key to progress.
Birdeye makes it simple to increase your SEO ratings and manage your online presence into a predominant marketing tool.
You can likewise improve your listing with dynamic substance including; photographs, video, motivating forces, and menus.
You can apply all these contents to increase your click-through rates, increase your conversion rates and get more customers.
Birdeye additionally incorporates into real CMS, CRM, and bookkeeping stage making it simpler to computerize your survey gathering techniques.
The frameworks help you to draw in your customers progressively without changing work processes. It gives your business unlimited oversight of each customer based business choice as you scale development.
How much does Birdeye cost?
There is no stated cost for Birdeye plans. Quotes are made based on your type of business and how big your business is.
To get the cost of Birdeye for your business, you need to first provide a few details about your business to us and then we can provide you with an accurate quote.
Our quoting strategy makes pricing very cost-effective for every business.
Birdeye Losing Google Reviews
Google found out that some businesses were posting fake reviews on its review platform. To curb the menace, Google provided a policy to crack down on any businesses that post fake reviews on its review platform.
They were doing this by taking down all fake reviews from their review platform.
All reviews that didn’t meet the Google review policy such as solicited reviews, spam reviews, reviews that are untrue, reviews with bad grammar and other criteria were taken down.
Birdeye is one of the review platforms that was affected by Google crackdown.
It so happened that Google removed any reviews that were posted on the Google platform via Birdeye email link. This was between July 12 – Oct 11.
Birdeye was notified about the situation by its customers in which the Birdeye team was already working on it to get the reviews back up on Google.
The reason why this happened was that Google said that Birdeye was not following its review policy.
How could this have happened?
Birdeye is a business reputation management software. This software aims to protect and enhance business reputation through reviews, thereby increasing its customer base.
Birdeye generally posts good reviews and filters bad reviews internally to protect business reputation. Good reviews are posted on major review platforms such as Google, Facebook, Better Business Bureau, and so on.
Birdeye introduced a new workflow on July 12th to make it easier for consumers to leave reviews. It was discovered that there was an error in the new workflow on October 10th and because of this reverted to the old workflow.
It was discovered that the error was caused by a bug. Birdeye fixed the problem on October 11th
It was during the period between July 12th and October 11th that Google was taking down all the reviews that were posted on Google via Birdeye link.
How do I cancel my Birdeye Membership?
You can cancel or unsubscribe from Birdeye by following the steps below.
If you use an iPhone or iPad, follow these steps:
Step 1: Open “settings” on your iPhone or iPad.
Step 2: Navigate downward and tap on “iTunes & Apple Store”.
Step 3: Tap on your Apple ID at the top of the screen.
Step 4: Tap on “View Apple ID”.
Step 5: Sign in to your account.
Step 6: Tap on “Subscriptions”.
Step 7: Tap on the subscription that you want to cancel.
Step 8: Tap on “Cancel subscription”.
If you use android, you can cancel your subscription by using the following steps:
Step 1: Open Google Play Store on your android phone
Step 2: Tap on Menu at the top left corner of your screen.
Step 3: Tap on “Subscription”
Step 4: Select the app subscription that you want to cancel
Step 5: Tap on “Cancel Subscription”
Note that if you are on a current billing cycle, your subscription will stop at the end of the current billing cycle.
How do I delete a review site from review monitoring?
If you want to delete a review site from review monitoring, follow the steps below:
Step 1: Login to your Birdeye account and click on the “Setup” tab.
Step 2: Go to “Setup Reviews” at the top navigation and click on “Review sites”.
Step 3: You will see a list of all the review sites that are being monitored. Click on “Menu bar”. The menu is the three dots at the extreme right of each review sites.
Step 4: Click on “Delete”.
Step 5: After clicking on delete a pop-up message will show up asking if you are sure what you want to delete the review site. Click on “Delete”.
Step 6: Another pop-up message will show informing you that deleting a review site will remove all aggregate review from Birdeye. Click on “Delete” to finalize it.